Privacy Policy


Attention:

This Usage Policy was written for you - dear reader - to explain the rights and duties for using or browsing JustBeep™ application. Any use or browsing is considered an automatic and unconditional consent to this Policy. We are careful about transparency and clarity which are the basis of confidence building.

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Introduction:

The terms below are intended to:

Application / We: (Just beep™).

Stores: Anyone who offers a service to sell products or services using the app.

Customers: Anyone who wants to buy a product or service using the app.

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About Us:

JustBeep™ is a mobile application designed to re-invent drive-thru service to live an easier life. We aim to make the store closer to the customer, which gives the store the ability to serve a larger segment of customers, and gives the customer more time to enjoy life.

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App idea:

Customers can use the application to buy from their favorite stores using the app before reaching the store location. By using the beep button, store staff will be notified about the customer's arrival and order will be sent to their vehicle. (JustBeep™) does not own any of these stores, we only link between stores and customers.

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General Policy:

- The application provides the linking service between stores and customers, it does not guarantee either party to the other, whether in terms of quality or service or time commitment and does not guarantee the customer as well.

- Intellectual property rights are reserved to us and may not be used or quoted without written permission of consent, and the intellectual property contents of others through the application are reserved to their owners.

- All information and content uploaded by a third party is under its responsibility and the site does not guarantee the accuracy of this information.

- When providing links to other sites on the app for the purpose of facilitating the service or advertising content, we are not responsible for the content of such sites and must use them on your own safeguards and in accordance with their terms of use.

- We strive to provide a secure service but the user is the primary responsible for securing his contacts and data, we do not guarantee any defect occurs to the user, only when there is infringement or negligence by us according to what is agreed upon this description by specialists.

- We reserve the right to suspend or cancel the membership of any user at our sole discretion when violating any of the terms and without prior notice.

- The user of the application, whether a store or a customer, is responsible for maintaining the confidentiality of his account and is responsible for the conduct of his account.

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Customer Policy:

Registration:

- When registering as customer, and to complete the registration process, the following information (mobile number, location service, e-mail, plate number) is required, after which the customer will be able to use the app.

- Using the mobile phone while driving is dangerous and illegal, the user should use the application in the following cases only: (1. When parked in a safe place. 2. The user is a passenger not a driver.).

- The phone used to order through the application must be in the coming vehicle to receive the order.

Orders Management:

- When the customer paced the order, He should have (an active Internet, allow location tracking) in addition to the accurate car plate number.

- When there is an active order, the store will have the customer's mobile number, the store may communicate with the customer to discuss any inquiries regarding your order.

After order is started, the customer will not be able to modify it, as results, customers must confirm the order before is being placed.

- Once the order has been placed by the customer, a descending counter will appear for 3 minutes, during which the shop will have the right to confirm or reject the order. If time finished and and the order statues has not changed, the customer must either contact the store directly to find out the reason for not responding or canceling the order.

- We work at JustBeep™ to provide the best service but in some cases the customer may have to wait a little until the order is completed and delivered to the car.

- The customer is responsible for informing the store of his arrival by pressing the "beep button" to inform the store staff of his presence.

- The button only works when the customer arrives to the area surrounding the store

- The customer cannot make a new order until the current order is completed.

Receiving the order:

- 45 minutes after the status of the order changes to "ready" the store will be able to report and close the application.

- Customers with orders (previously reported from a store) may not be able to reuse the service until these notes are deleted.

Payments:

- JustBeep™ currently does not offer a prepaid service. The customer must pay the store on-arrival, according to the payment options provided by the store.

- JustBeep™ is not responsible for any problems / errors / financial updates that occur between customers and stores.

Cancelling the order:

- Customers should not place any order until they are sure about it.

- If the status of the order has not changed to "Started" it can be canceled by clicking on the basket icon on the Order Status page, then pressing the "Cancel Order" button.

Quality of products / service provided by the store:

JustBeep™ is not responsible for the quality of products and services, the stores are solely responsible for the quality of their products and services and their compliance with the requirements and specifications in the Kingdom of Saudi Arabia

Service Status:

- A store may sometimes hide its account from the stores page because it can not serve at this time.

- Every shop has an official business hours in the system, after the official working hours, the status of the store will change to "the store is closed".

- JustBeep™ works to ensure that the best service is provided and there is no technical interruption, God forbid, but this does not mean that the service will not be stopped for any reason in the future.

Policy Adjustments:

We may modify this policy at any time, stores and customers must adhere to the new policy immediately upon publication. We will notify all users that there are policy changes, and everyone must adhere to the new terms immediately or stop using the app.

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